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Refund Policy

Our policy for in-app purchase refunds and cancellations

Company: GYAN VIDDYUT TECHNOLOGY OF INDIA

Effective Date: June 7, 2026

Applies to: All in-app purchases across our applications

This Refund Policy applies to all in-app purchases made within the Solar Energy Calculator and AI Janpratinidhi Sahayak apps developed by GYAN VIDDYUT TECHNOLOGY OF INDIA.

1. In-App Purchase Types

Our apps may offer the following types of in-app purchases:

  • Premium Features: One-time purchase to unlock advanced features
  • Subscription Plans: Monthly or annual subscriptions for premium access
  • Report Generation: Paid detailed solar analysis reports
  • AI Credits: Additional AI query credits for extended usage

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • The purchased feature does not work as described
  • You were charged incorrectly or multiple times for the same item
  • Technical issues prevent you from accessing purchased content
  • The purchase was made without your authorization
  • Request made within 7 days of purchase (for one-time purchases)
  • Request made within 48 hours for subscription renewals

3. Non-Refundable Items

The following purchases are generally non-refundable:

  • Consumed items (e.g., AI credits already used)
  • Reports already generated and downloaded
  • Subscription periods already used
  • Purchases made more than 30 days ago
  • Promotional or discounted purchases (unless defective)

4. How to Request a Refund

Method 1: Through Google Play Store

  1. Open Google Play Store on your device
  2. Tap your profile icon → Payments & subscriptions → Budget & history
  3. Find the purchase and tap "Refund"
  4. Follow the on-screen instructions

You can also visit: Google Play Order History

Method 2: Contact Us Directly

Email us at harshsamrat@gmail.com with:

  • Your full name and email (registered in the app)
  • Google Play order number (found in your email receipt)
  • Date of purchase
  • Reason for refund request
  • Screenshots of the issue (if applicable)

5. Refund Processing Timeline

  • Review Period: We will review your request within 3-5 business days
  • Decision: You will be notified of approval or denial via email
  • Refund Processing: Approved refunds are processed within 7-14 business days
  • Payment Method: Refund is credited to your original payment method

6. Subscription Cancellation

To cancel a subscription:

  1. Open Google Play Store → Profile → Payments & subscriptions → Subscriptions
  2. Find the relevant subscription and tap "Cancel"
  3. You will continue to have access until the end of the current billing period

Note: Uninstalling the app does NOT automatically cancel your subscription. You must cancel through Google Play.

7. Dispute Resolution

If you are unsatisfied with the refund decision, you may:

  • Request a review by contacting us again with additional information
  • File a dispute through Google Play's support
  • Contact consumer protection authorities in India

8. Contact for Refund Issues